Sandwell residents encouraged to save time and manage council services online

Residents can register for a MySandwell account by visiting which makes it quick and easy to manage a variety of council services online.

From reporting something that needs cleaning up in their neighbourhood, to managing Council Tax bills and payments, people can manage and track a range of services by signing up to ‘MySandwell’ account. Sandwell residents can quickly register for an account by visiting Once set up they can:

• Manage their Council Tax bills and payments, report household changes, sign up for e-billing and direct debits

• View Benefit and Reduction claims, check payments and report changes

• View bin collection days

• Report an issue, such as noise nuisance

• See information about their local councillor

• Change their address details

• Report something that needs cleaning up on a street, road or park

Many other tasks and more information about other council services are also available on the council’s website Councillor Wasim Ali, Sandwell Council’s cabinet member for Finance, Council Sustainability and Transformation said: “I’m pleased that we’re continuing to extend the services we’re offering to our residents through the MySandwell account and the council’s website. “Many people prefer to do their business online and this improvement means residents will be able to access these services 24 hours a day, seven days a week, at a time that’s convenient for them.” Councillor Rajbir Singh, Leader of Sandwell Council, added: “We know many people want to do things online rather than waiting in a telephone queue or visiting a council office.

The COVID-19 pandemic has encouraged people to take a look at what’s now available online and over 75,000 new MySandwell accounts have been created.

Sign up and start using a MySandwell account to make it easier to manage a range of council services. Oldbury Library has moved from Jack Judge House into Oldbury Local as part of a refurbishment of the ground floor of Sandwell Council House, Oldbury.

From 1 June, Oldbury Local and Oldbury Library will be open Monday – Friday 10.00am – 2.00pm (Library, Saturday 10.00am-2.00pm).

You can still telephone us for help. Find out more at

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