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Windrush Compensation Scheme Helpline

Tuesday, 22 December 2020


The Windrush Compensation Scheme came about as Commonwealth citizens, despite living and working the UK for decades, were told that they were in the UK illegally, because of lack of official paperwork.

Do you know anyone entitled to claim but are finding it difficult to navigate through the process?

The Windrush Help Team and Claimant Assistance Helpline can help.

The Helpline is open, 9 am to 5 pm, Monday to Friday. Call 0800 678 1925.

The Team is able to: • Help people to apply for documentation to confirm status.

Applications are free of charge.

• Provide trusted help and advice, via the Vulnerable Persons Team, where safeguarding and vulnerability issues are identified.

• Refer individuals who require assistance to complete their compensation claim to a Claimant Assistance Provider.

• Information is treated in the strictest confidence.

Find out more about how the Team can help Claimants. You can have send an initial email to Shanice at This email address is being protected from spambots. You need JavaScript enabled to view it..

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